I may have mentioned before that we routinely take my slacks and shirts to a place nearby to have them pressed. Dry Cleaning Station is the name and they are located in the Cross Creek Shopping Center at Grissom, Culebra and Tezel.
We've been going to this place for years and aside from a few miscues, like the times I would go in and the guy at the counter was in dispose for way more than the "be back in 5 minutes" sign on the door suggested, we have been happy with the service.
That was until about a month or two ago when some new owners or managers took the place over. The regular employees have all left and the new group can't seem to get their act together. I have yet to go in and have my clothes ready on the day promised since this new group took over. My wife went as far as to tell the manager (or at least someone who seemed to be in charge) that we were done dealing with them. We tried another place near our house, Great Northwest Alterations, but as the name implies, they seemed to be an alteration shop more than a laundry place and between the price and the failure to deliver on-time, we were done with them after one attempt. Nice lady, though.
My wife even went as far as ironing my clothes herself but when a huge pile amassed in the laundry room, she decided that we should see if the folks at DCS had gotten their act together.
So on Thursday, I had two pair of slacks and two shirts to pick-up. I went in with my ticket and while I waited, there was a disgruntled customer in front of me upset that half his order was missing. I already knew it was a mistake to come on the day the clothes were supposed to be ready. Of course, when the guy gave up and left with only half his order, it was my turn to find out that one of my shirts was missing. Instead of taking the slacks and the one shirt that was ready, I just left it all there and opted to return Friday afternoon.
On Friday I went in and presented my ticket and the person reported that they were not done with my second shirt. I told her that it was due on Thursday. She just looked at me as if to ask, "What did you expect?". She then told me to please come back Saturday.
On Saturday, against the better advice of my wife, I went in with ticket in hand around 10:30 to collect my order. Still no shirt. This time, the same lady told me that the people who do the pressing of the clothing don't finish until noon, so I should come back then. Instead of ruining my Saturday, I decided I'd wait until today (Monday) just to give them extra special extended time to do the ironing of the one shirt.
Today, I walk in and the same lady tells me that they have the two pair of slacks and one of the shirts but the second shirt is not ready. She then asked me if it was due for pick-up today. I know this is where most people simply lose their cool, start throwing things around or empty a clip into the nearest ironing board, but frankly, I'm just a little too laid back for that sort of thing.
I told her that my order was due to be ready last Thursday and that on Saturday, she told me they would be done ironing my shirt by noon that day. She then changed her tune and flat out told me that the shirt was not there and perhaps I could come back later. WTH? So I asked, "What do you guys do when you lose a shirt?" She just looked at me like she was about to suggest I come back another time but then asked me if I knew what color it was. It has been so long that I had no idea what color the shirt was. So then I asked her if she could get my slacks and perhaps I could figure out what color the shirt might have been based upon the slacks it came in with. I already knew that I would never see the shirt again and there is no telling on how I am supposed to prove how much it cost to replace. For a moment, I really thought about coming up with some really fabulous color scheme to give the lady to search for, but in all honesty, I offered "maybe yellow, but I really have no idea."
So today, we dropped off some slacks and some shirts at the Pilgrim Cleaners on Tezel at Guilbeau. I can already tell that will be a one time deal simply because they don't offer a "press only" service.
So, any ideas?* Anyone know of a reliable laundry service nearby that can press your clothes without losing them?
*Just for the record, I can press my own shirts and pants and actually don't mind doing it. I'm just trying to do my part to boost the economy by offering to pay for reliable service.
About Your Host
- San Antonio, TX, United States
- I love to observe the odd things happening around me as I go about my day. I especially like it when I can get a picture of people being themselves. Here, I attempt to report the various people and events I have encountered in my neighborhood, and my city. I'd also love to hear from you. Feel free to e-mail your experiences and photos of life in San Antonio.
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